Frequently Asked Questions | Àròkò Designs
Frequently Asked Questions (FAQs)
General Questions
What is Àròkò Designs?
Àròkò Designs is a destination for authentic African textiles, handcrafted fashion, cultural art, home décor, and heritage-inspired products. Our collections include Aso-Oke, Adire, Batik, Kampala fabrics, apparel, accessories, fabric art, and cultural artifacts.
What does "Àròkò" mean?
Àròkò is a traditional Yoruba form of communication that uses symbols, objects, colors, and artistic expression to convey messages and stories. This concept inspires our commitment to sharing culture through craftsmanship and design.
Where are your products sourced?
Our products are inspired by and connected to African craftsmanship traditions. We work with artisans and makers who create products that reflect authentic cultural artistry and heritage.
Product Questions
What is Aso-Oke?
Aso-Oke is a traditional handwoven fabric originating from the Yoruba people of Nigeria. It is known for its durability, intricate weaving, and cultural significance, especially in weddings and ceremonial events.
What is Adire?
Adire is a traditional Yoruba indigo-dyed textile created using resist-dyeing techniques that produce unique patterns and designs.
What is Batik fabric?
Batik is a textile art form created using wax-resist dyeing techniques. It is known for its vibrant colors and intricate patterns.
Are your products handmade?
Many of our textiles, garments, and artistic pieces are handcrafted using traditional techniques. Product descriptions provide details about specific craftsmanship and materials.
Do you offer custom-made garments?
Yes. We offer custom-made options for selected garments. Customers may be asked to submit measurements using our Customer Measurement Form.
Can I request a custom design?
Depending on availability and project requirements, custom requests may be accommodated. Please contact us to discuss your ideas.
Orders & Shipping
Do you ship internationally?
Yes. We proudly serve customers in the United States and many countries around the world.
How long will my order take to arrive?
Delivery times vary depending on product availability, customization requirements, and shipping destination. Estimated shipping times will be provided during checkout whenever possible.
How can I track my order?
If tracking information is available for your shipment, it will be sent to you once your order has been processed and dispatched.
Can I change my order after placing it?
Please contact us as soon as possible. We will do our best to accommodate changes before production or shipping begins.
Returns & Refunds
Do you accept returns?
Please refer to our Refund and Return Policy page for detailed information regarding eligible returns, exchanges, and refunds.
Can custom-made items be returned?
Because custom-made items are produced according to customer specifications, they may not be eligible for return unless there is a manufacturing defect or error on our part.
What should I do if my order arrives damaged?
Please contact us within a reasonable timeframe after receiving your order and include photographs of the damaged item and packaging.
Care & Maintenance
How should I care for Aso-Oke fabrics?
We recommend storing Aso-Oke in a cool, dry place and following any care instructions provided with the product. Professional cleaning may be recommended for certain items.
How should I store traditional textiles?
Keep textiles away from direct sunlight, excessive moisture, and harsh chemicals. Proper storage helps preserve color and fabric quality.
Community & Sustainability
How does Àròkò Designs support artisan communities?
We are committed to celebrating traditional craftsmanship, supporting cultural preservation, and creating opportunities that contribute to artisan and community development.
Do purchases support community initiatives?
Yes. Our mission includes supporting artisan communities, preserving traditional skills, and contributing to initiatives that promote sustainable growth and cultural heritage.
Contact & Support
How can I contact Àròkò Designs?
You can reach us through our Contact Us page or by emailing our customer support team.
How quickly do you respond to inquiries?
We aim to respond to customer inquiries within 1–2 business days.
Do you offer wholesale opportunities?
We welcome inquiries from retailers, designers, stylists, and organizations interested in wholesale partnerships. Please contact us for more information.
Still Have Questions?
If you can't find the answer you're looking for, we'd be happy to help.
Please visit our Contact Us page and send us a message. Our team will be happy to assist you.
Our Mission
Our mission is to celebrate and preserve the rich heritage of African textiles by crafting exquisite, high-quality fabrics that inspire creativity and empower communities. We strive to bring the vibrant stories of African culture to the global stage, fostering a deeper appreciation for our art, traditions, and craftsmanship.
Our Vision
Our vision is to celebrate the authenticity of African textiles, while championing culture, spirituality, and sustainability practices. At Àròkò Designs, we believe in weaving stories into every fabric, bringing the rich heritage of African textiles to life. Each piece we create is a testament to the vibrant traditions and artistry that define our culture crafted with love and care by skilled artisans.
We are more than a textile company; we are a bridge between past and present, honoring our roots while inspiring the future. We illuminate the path for visionaries in search of distinctive, ethically sourced African fabrics that tell a story as beautiful as the culture itself.
Join us on this journey of cultural celebration and discover the messages woven into every thread.
Our Purpose
Our purpose is to empower and uplift women by creating sustainable jobs through the production of hand-made African Fabrics. We are committed to preserving traditional craftsmanship while providing opportunities for women to thrive economically and socially. By giving back to our community, we aim to weave a brighter future for generations to come.
We invite you to join us in this mission and learn more about how you can contribute to supporting our artisans and creating lasting change. Click the link below to find out more on how you can make a change today.
Our Leadership Team
Pearlie Blaise
CEO
Wasiu Oyediran
COO
Amyra Mondon
CMO